GP opening hours have been extended for all GP practices in the South of Tees CCG area.  To improve primary care services outside normal hours, patients can now access is via ELM Alliance our GP Federation.

Four GP centres now extend evening and weekend opening times for patients seven days a week, from 6pm to 9.30pm Monday to Friday and 8am to 9.30pm on weekends and Bank holidays.  

During normal hours patients should continue to contact the surgery to make an appointment either in person, telephone or econsult (do not econsults for urgent medical queries – these should be via telephone)

We would like to inform our patients of a change to our service provision during the final 30 minutes of our core operating hours. To ensure that patients continue to have access to appropriate care during this time, the practice will offer alternative arrangements for care between 6:00pm and 6:30pm, by telephone 01642 944229 and from Ravenscar Surgery, Redcar Primary Care Hospital.

What to do when the GP practice is closed:

• If you need medical help fast but its not an emergency call 111
• If it’s a life-threatening emergency call 999.

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

• Calls to 111 are FREE from landlines and mobiles
• NHS 111 is available 24/7, every day of the year

When to Call 111

You should call 111 when:

• You think you need to go to A&E or to another NHS urgent care services
• your GP surgery is closed and you need healthcare advice
• you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

• Major accident or trauma
• Severe breathlessness
• Severe bleeding
• Loss of consciousness
• Severe chest pain

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.