You can book an appointment with the General Practitioner (GP) or Nurse Practitioner up to 6 weeks in advance.

We run all our clinics by an appointment only system.

Appointments can be booked via online services or telephoning the surgery. The lines are open between 8.00 am and 12.00 noon for appointments.

Appointments will be offered as follows:

• Emergency Appointment: as soon as possible
• Urgent Appointment: within 24 hours

In the majority of cases, particularly new conditions, you will be asked to see a Nurse Practioner, in the first instance.

Nurse Practitioners are senior nurses with advanced education and clinical training in providing health care.

Whilst the Nurse Practitioners can prescribe independently , it is extremely important to note the Nurse Practitioners work very closely with the GP and have rapid access to them if the need arises.

We would normally expect patients to be seen within 30 minutes of their appointment time for non-emergency appointments, if for any reason the waiting time was going to be longer we would inform you at reception.

Telephone Consultations

The GP and Nurse Practitioners have telephone consultation appointments which can be booked each day.  These are useful if you simply require some advice.

E-Consultations

If you have access to the internet you can also request advice via the E-consult system.  Simply complete the online template and a Nurse Practioner will respond within 72 hours.

Home Visits

Only request a visit if the patient is too unwell to be brought into the surgery.

Ensure that requests for home visits are made before 10am wherever possible.

Care Navigation 

All our Medical Administrators have been trained to signpost patients to the most appropriate serivce.  They are contractually bound by the NHS Code of Confidentialty.  When you contact the surgery with a query or to make an appointment you will be asked a series of questions to ensure that you are seen by the most appropriate person.  If you object to this, please tell us and we will mark your consultation as private.

Appointment Duration

Standard appointments with the GP or Nurse Practitioners are 15 minutes long.  If you have multiple issues please request a longer appointment.

GP opening hours have been extended for all GP practices in the South of Tees CCG area.  To improve primary care services outside normal hours, patients can now access the South Tees Access and Response (STAR) Service.

Four GP centres now extend evening and weekend opening times for patients six days a week, from 6:30pm to 8:00pm Monday to Friday and 9:00am to 5:00pm on a Saturday.  For more details visit http://www.southteesaccessresponse.nhs.uk/

During normal hours patients should continue to contact the surgery to make an appointment or via their website

In light of the coronavirus epidemic online booking has been suspended. If you require an appointment please contact your surgery. 

https://www.starappointment.co.uk/booking/

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.